Original Artwork
Exchanges
Commissions
Approved Returns
Damage or Order Problems
Because the original artwork is one-of-one, sales are generally final unless the listing states otherwise or the piece arrives damaged or materially different from the description.
If a return is approved, the artwork must be returned in its original condition and packaging using the return instructions provided by email. Refunds are issued after the returned piece is received and inspected. Original shipping charges are not refundable unless the return is due to an error by Wheeler Works.
Contact allison@wheelerworks.net within 7 days of delivery. Include the order number and photographs of the artwork and packaging. Do not discard packaging until the issue is resolved.
Custom commissions are not refundable or preference changes after final approval. If a commission arrives damaged, the same damage-report process applies.
Because originals are unique, direct exchanges are usually not possible. If an exception is approved, any price difference and shipping costs will be handled before the replacement is sent.
